UpdraftPlus
Back up, restore and migrate your WordPress website with UpdraftPlus
Premium support
Get premium support and ongoing access to new features with a subscription to any TeamUpdraft WordPress plugin.
Direct support from the developers
With an active subscription to a TeamUpdraft premium plugin, you get access to our premium support service.
Our support service is manned by a large team of experienced plugin developers.
Even our lead developers answer support tickets. We’re passionate about providing great service and acting on your feedback so we can improve our plugins with every update.
Submit a support ticket via our website and get direct help via email from the developers. Most queries are responded to within 24 hours.
Why premium support?
If you have a free WordPress plugin, you must reach out for help via the WordPress forums. Unfortunately, forum guidelines exclude us from doing certain things. For example we’re not allowed to:
- Ask for a login to your WordPress site.
- Ask you to share any files with us e.g. log files.
- Access your server configuration.
- Ask you to contact us via private channels.
With premium support, we can help you via email. We can ask you for a login to your site and fix issues on your behalf. We can see your plugin settings and make recommendations to improve results and avoid future issues.
Imagine the value you could unlock by upgrading to Premium?
Get premium support with any of our premium plugins. This includes UpdraftPlus Premium, WP-Optimize Premium, AIOS Premium or with a paid subscription to UpdraftCentral.
